Customer Care Assistant

Minterr is looking for a Customer Care Assistant with exceptional communication skills. The Customer Care Assistant is responsible for responding to telephone, fax, email and web inquiries regarding all aspects of membership, orders, returns and refunds of Minterr Members.

 

Responsibilities

  • • Handle customer inquiries regarding membership, orders, returns and refunds
  • • Follow up with customers regarding deliveries and exchanges when required
  • • Escalate unresolved issues to relevant departments
  • • Work together with Customer Care Manager to implement processes

 

Requirements

  • • Exceptional oral and written communication skills
  • • Prior relevant experience in a similar industry
  • • Proficient with MS Office applications
  • • Very fluent in English

 

How to apply

To apply, send your resume and cover letter to careers [at] minterr [dot] co [dot] uk with the subject "Customer Care Assistant".